Failing to Collect Patient Reviews or Feedback?

Collecting patient reviews is so important, but  getting patients to actually write one is a whole different ball game.

If a practice wants to collect patient reviews and feedback they must direct them to a 3rd party website to get the review written.

This means, before a patient can write a review they have to;

  1. Remember which website to go to.
  2. Visit that website.
  3. Register an account.
  4. Verify their email address.
  5. Login to the website.
  6. Then write their review.

…. exhausting just thinking about it, is it any wonder it is so difficult to get patient reviews and feedback.

If you have been using this method to collect patient reviews & feedback you are probably only receiving 2 or 3 reviews for every 10 patients you ask, patients are simply deterred by the steps they must go through to write a review.

capture on the spot reviews and feedback
Fig 2 – Capture on the spot reviews and feedback

 

With today’s technology you would think there was an easier way to get patients to write reviews… well there is now.

We at Eooro.com believe that the best way to capture patient reviews is to get them directly from the individual, while they are still in your waiting room or office.

The solution we developed is the world’s first Review Collector App. Install the app on any Apple or Android smartphone or tablet and you can begin capturing ‘on the spot’ reviews from your patients.

Keep the tablet in your office, waiting room or reception and the next time a patient is there, pass them the device and ask them to write a review…easy.

 

Collect reviews from patients with our Review Collector App
Fig 3 -Patient Review Collector App

 

The app allows a patient to write a review in less than 30 seconds.

When a patient submits the review, Eooro simply asks them to confirm their email address, and with one click, the review is approved and live… no registration, no fuss.

The reviews you collect can be used to attract new patients by displaying them on your website with one of our Website Widgets (see below image).

 

Display reviews on your website
Fig 4 – Website Widget: Display reviews on your website

 

Use our Social Media Posting Tool to post patient reviews and feedback to Facebook, Twitter and LinkedIn. This helps keep your existing followers engaged as well as build social signals for your practice.

Promoting reviews is the key to attracting new patients, when people read positive reviews they are more likely to pick the phone and make an appointment.

 

capture patient reviews and feedback
Fig 5 – Capture patient reviews and feedback

 

Within approx. 8 weeks of using the Eooro service, your patient reviews will appear on Page 1 of Google search results when a person enters your ‘Practice Name’ and the word ‘Reviews’.

 

Google Search Term e.g “Eooro Dental Reviews

 

Patient reviews not only endorse your practice and attract new patients, if you plan on selling your practice in the future, reviews are a great way to support your asking price and give potential buyers a better insight into the business.

Collecting patient reviews just got a whole lot easier.

 

Visit Eooro.com today and start your 30 DAY FREE TRIAL

 

 

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Extra Info:

Check out more facts and figures about patient reviews here: Review Facts Infographic

 

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